1. Who We Are This Privacy Policy explains how Healing Fairy Healthcare Private Limited (“Healing Fairy”, “we”) collects, uses, shares, and protects personal information on cosmodentofacial.com (the “Website”) and in connection with services offered under the brand Cosmodentofacial.

2. Information We Collect Information you provide: name, contact details, address, age, appointment details, medical history shared for consultations, course registration data, and any messages you send us.

Transaction data: order details, amount, payment status, invoice details.

Technical data: IP address, device/browser info, pages viewed, and cookies or similar technologies.

Communications data: your responses to emails/SMS/WhatsApp and support tickets.

3. How We Use Your Information We use information to: Provide and manage appointments, treatments, and courses. Process payments, issue invoices/receipts, and prevent fraud. Respond to queries and provide customer support. Improve our Website, services, and user experience. Send important service updates, booking confirmations, and—where permitted—marketing communications (you can opt out anytime). Comply with legal obligations and enforce our Terms.

4. Payments (Razorpay) Payments are processed by third-party payment processors such as Razorpay. Your card/bank details are handled by the processor using PCI-DSS compliant systems. We do not store full card details on our servers. Transactions, refunds, and chargebacks are recorded for accounting and compliance. Your payment and invoice will be issued by Healing Fairy Healthcare Private Limited.

5. Cookies & Tracking We use cookies and similar technologies to operate the Website, analyze usage, and remember your preferences. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6. Sharing of Information We may share information with: Service providers (e.g., payment gateways, hosting, analytics, email/SMS providers) under confidentiality obligations. Professional staff/clinicians/trainers to deliver your chosen service. Regulators or law enforcement when required by law. Business transfers in the event of a merger, acquisition, or reorganization, subject to applicable law. We do not sell your personal information.

7. Data Retention We retain personal data as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Retention periods vary by record type (e.g., medical records, invoices).

8. Data Security We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure; please use the Website responsibly and report any suspected issues to us immediately.

9. Your Rights Subject to applicable laws, you may request access, correction, updating, or deletion of your personal information, and you may withdraw consent where processing is based on consent. To exercise rights, contact healingfairyhealthcare@gmail.com.

10. Children’s Privacy Our services are intended for adults. If you are under 18, you may use the Website only with the involvement of a parent/guardian. If we learn we have collected data from a child without consent, we will delete it.

11. International Transfers If we transfer personal data outside India, we will take appropriate measures to protect it in accordance with applicable laws.

12. Changes to this Policy We may update this Privacy Policy from time to time. Changes will be posted with a new “Last updated” date. Continued use of the Website after changes means you accept the updated Policy.

13. Contact & Grievance Officer HEALING FAIRY HEALTH CARE PRIVATE LIMITED

Registered Address : 35/13 Delhi Road Sikka Colony , Sonipat, Haryana, India - 131001

Email: admin@healingfairyhealthcare.com

Phone Number : +91 9467776028